1. Introduction
At Pumpoil, we take pride in delivering high-quality consulting services tailored to the oil production industry. As a service-based company, our focus is on providing expert advice, strategic guidance, and industry insights. Due to the nature of our services, we have specific terms regarding returns and refunds.
By engaging with our services, you agree to the terms outlined in this Return and Refund Policy.
2. Service-Based Nature of Our Offerings
Since Pumpoil provides consulting services rather than physical products, our return and refund policy differs from standard e-commerce businesses. Our services include:
Business and operational consulting
Compliance and regulatory advisory
Risk assessment and strategy planning
Market analysis and sustainability solutions
Once our services have been delivered, they are considered fully rendered and non-refundable.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
If the service was not delivered as per the agreed terms.
If there was a billing error (e.g., duplicate payment).
If the cancellation request is made before service delivery begins.
Refund requests must be submitted in writing within 7 days of the initial issue and will be reviewed on a case-by-case basis.
4. Cancellation Policy
Clients may cancel a scheduled consultation or service under the following conditions:
Before Service Delivery: Full refund if cancellation is made at least 48 hours before the scheduled consultation.
After Service Has Commenced: Partial refunds may be considered based on the extent of the service already provided.
No Refunds for Completed Services: Once a consultation, strategy session, or advisory report has been delivered, it is non-refundable.
To request a cancellation, please contact us at [email protected] with your service details.
5. Refund Process
If a refund is approved, the process will be as follows:
The client must submit a refund request via email, providing relevant details such as transaction ID, service description, and reason for the request.
Our team will review the request and respond within 5 business days.
If approved, refunds will be processed to the original payment method within 10 business days.
Clients will receive a confirmation email once the refund has been issued.
6. Non-Refundable Cases
The following scenarios are not eligible for refunds:
Change of mind after service completion.
Client dissatisfaction based on subjective preferences rather than objective service quality.
Failure to utilize scheduled consulting sessions without prior cancellation notice.
Any services delivered as part of a long-term contractual agreement.
7. Dispute Resolution
If a client disagrees with a refund decision, they may request a further review by contacting [email protected]. We aim to resolve disputes amicably and ensure fair treatment for all clients.
8. Contact Information
For inquiries related to our Return and Refund Policy, please reach out to us:
📍 Address: 25 Frederick St, Birmingham B1 3HH, United Kingdom
📞 Phone: +44 121 236 4653
✉️ Email: [email protected]
We appreciate your trust in Pumpoil, and we are committed to delivering the highest quality consulting services to our clients.